Refund policy

REFUND POLICY

At Léora, we want you to feel completely confident in your purchase. That’s why every order is backed by our 30-Day Money-Back Guarantee.

30-DAY MONEY-BACK GUARANTEE

If you're not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

To begin a refund request, please email leora.help@gmail.com and include:

• Your order number
• A brief description of the issue
• Photos or videos if your item arrived damaged, defective, or incorrect, where applicable

We’ll review your request and respond as quickly as possible.

REFUNDS

If your refund request is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

NO RETURNS REQUIRED

Léora does not accept physical returns.

You do not need to return your product in order to receive an approved refund. Please do not send any products back to us.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at leora.help@gmail.com with your order number and photos of the issue.

We’ll review the issue and work with you to resolve it as quickly as possible.

ORDER CHANGES & CANCELLATIONS

We begin processing orders shortly after they are placed to ensure fast dispatch.

If you need to change or cancel your order, please contact us immediately. While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

WHEN REFUNDS MAY BE DECLINED

To protect against fraud and abuse, we reserve the right to decline refund requests where:

• The request is made more than 30 days after the order was delivered.
• The claim is fraudulent or intentionally misleading.
• The product has been intentionally damaged, misused, or used in a way that is inconsistent with its intended purpose.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

CONTACT US

If you have any questions about our Refund Policy or need assistance with your order, please contact us at:

Email: leora.helpgmail.com