Cancellation policy

SUBSCRIPTION CANCELLATION POLICY

Some products sold by Léora may be available as subscriptions. This policy explains how subscription purchases work and how you can change or cancel your subscription.

SUBSCRIPTIONS

When you purchase a subscription, you agree to receive repeat deliveries based on the delivery frequency you select at checkout.

Your payment details will be stored securely by our payment provider, and your selected payment method will be automatically charged for each scheduled subscription order unless you cancel or modify your subscription before the applicable order is processed.

The price, delivery frequency and any applicable subscription discount will be displayed before you complete your purchase.

AUTOMATIC RENEWAL

Unless otherwise stated at checkout, subscriptions automatically continue and renew according to your selected delivery frequency until cancelled.

By purchasing a subscription, you authorise us to charge your selected payment method for each recurring order in accordance with your subscription plan.

You are responsible for ensuring that your payment and delivery information remains current.

CANCELLING OR CHANGING YOUR SUBSCRIPTION

You may cancel or change your subscription at any time before your next subscription order has been processed.

You can manage your subscription through the subscription management link provided in your order or subscription emails.

Depending on the options available for your subscription, you may be able to:

• Cancel your subscription
• Skip an upcoming delivery
• Change your delivery frequency
• Update your shipping information
• Update your payment information

You may also contact us at leora.help@gmail.com if you need assistance managing your subscription.

ORDERS ALREADY PROCESSED

Cancelling your subscription prevents future recurring orders but does not automatically cancel an order that has already been processed.

We begin processing orders shortly after they are created. If a subscription order has already been processed, please contact us as soon as possible at leora.help@gmail.com.

We will do our best to assist you, but we cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

REFUNDS

Subscription purchases are covered by our Refund Policy.

Léora does not generally accept physical returns. If you are eligible for a refund under our Refund Policy, you will not ordinarily be required to return the product.

Please refer to our Refund Policy [LINK] for information about our 30-Day Money-Back Guarantee and refund eligibility.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.

CHANGES TO SUBSCRIPTION PRICING OR TERMS

Where permitted by law, Léora may change subscription pricing, discounts or other subscription terms from time to time.

Where a change affects an existing subscription and notice is required by applicable law, we will provide appropriate notice before the change takes effect.

CONTACT US

If you have questions about your subscription or need assistance cancelling or changing it, please contact:

Léora

Email: leora.help@gmail.com