Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Léora! The terms "we", "us" and "our" refer to Léora. Léora operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Léora is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory or province of residence, or that you have obtained any consent required by applicable law to use the Services.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.
You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to accurately display and describe our products through our online store. However, colours, packaging and product appearance may vary slightly from how they appear on your screen due to device type, screen settings, photography, lighting and other factors.
Product descriptions, ingredients, packaging, pricing and availability may be updated from time to time where permitted by law.
We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction where reasonably necessary.
Skincare results can vary between individuals. Information provided through our website is for general informational purposes and should not be considered medical advice.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded under applicable consumer protection laws.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from Léora.
We reserve the right to accept, decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing or listing errors, product unavailability or other legitimate reasons.
Your order is not accepted until we confirm acceptance and successfully process your payment.
Please review your order carefully before submitting it. We begin processing orders shortly after they are placed and may be unable to accommodate changes or cancellation requests once processing has begun or the order has shipped.
If we decline, change or cancel an order, we will attempt to notify you using the email address, billing information and/or phone number provided with the order.
Refund requests are handled in accordance with our Refund Policy [LINK].
Léora does not generally accept physical returns. However, nothing in this policy or these Terms excludes or limits any right or remedy you may have under applicable consumer protection laws, including the Australian Consumer Law.
You represent that purchases are for legitimate personal or household use unless otherwise agreed with Léora.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions may change without notice.
The price charged for a product will be the price displayed and applicable at the time your order is placed, subject to correction of genuine errors where permitted by law.
Any applicable shipping charges, taxes, duties or other charges will be displayed or communicated where required.
You agree to provide current, complete and accurate purchase, payment and account information.
You represent that you are authorised to use the payment method provided for your purchase.
Promotional offers may be subject to additional terms. Where promotional terms conflict with these Terms in relation to that promotion, the specific promotional terms will apply to the extent permitted by law.
SECTION 5 - SHIPPING AND DELIVERY
Delivery dates and timeframes displayed by Léora are estimates unless expressly stated otherwise.
We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe, but delays may occur due to shipping carriers, customs, weather, supply disruptions or other circumstances outside our reasonable control.
Nothing in this section limits any rights you may have under applicable consumer protection laws where goods are not supplied within a reasonable time or are lost, damaged or otherwise not delivered as required by law.
Please ensure your shipping information is complete and accurate before submitting your order. Léora is not responsible for delays or failed delivery caused by incorrect information supplied by the customer, except where required by law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including our trademarks, brand elements, text, displays, images, graphics, photographs, videos, audio, product content, website design and arrangement, are owned by or licensed to Léora and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only.
Unless permitted by law or authorised by us in writing, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit or commercially exploit material from the Services.
Nothing in these Terms grants you any ownership or licence to Léora's trademarks, intellectual property, Shopify's intellectual property or intellectual property belonging to any third party except as expressly provided.
Léora's names, logos, product names, designs and slogans may be trademarks or other protected intellectual property of Léora or its licensors.
Shopify's names, logos, products and services remain the property of Shopify and its respective licensors.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools or functionality supplied by third parties.
We may not monitor or control these third-party tools.
To the extent permitted by law, access to third-party tools may be provided "as is" and "as available".
Your use of third-party tools is at your discretion and may also be subject to the terms and privacy policies of the relevant provider.
We may introduce new tools, resources or features in the future. Unless otherwise stated, these will form part of the Services and be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites, applications or services provided or operated by third parties.
We do not control these third-party services and are not responsible for their content, accuracy, availability, policies or practices.
If you choose to access third-party websites or services, you should review their applicable terms and privacy policies.
Complaints, concerns or questions relating specifically to third-party products or services should generally be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Léora is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions directly between you and Léora.
Shopify is not the seller of Léora products and is not responsible for fulfilling your order or providing Léora's products.
Your use of Shopify-powered functionality may also be subject to applicable Shopify terms and privacy practices.
Nothing in this section excludes rights or liabilities that cannot lawfully be excluded.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy, available here: [LINK].
Certain information may also be processed by Shopify and other service providers that help us operate our store, process payments, fulfil orders, provide analytics or deliver other functionality.
Because Shopify and some of our service providers may operate internationally, personal information may be processed or stored in countries outside your place of residence.
Please review our Privacy Policy for further information about how personal information is collected, used, disclosed and protected.
SECTION 11 - FEEDBACK
If you voluntarily submit reviews, suggestions, ideas, photographs, videos, feedback or other content ("Feedback"), you grant Léora a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute and adapt that Feedback for purposes connected with operating, improving and promoting our Services, subject to applicable law and our Privacy Policy.
You represent that you own or otherwise have the necessary rights to provide the Feedback and that its use as permitted by these Terms will not infringe the rights of another person.
You must disclose any compensation or incentive received in connection with a review where required by law.
We may moderate or remove Feedback where we reasonably believe it violates these Terms, applicable law, intellectual property rights or the rights of others.
You remain responsible for the accuracy and legality of Feedback you submit.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Our Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability or other information.
Where permitted by law, we reserve the right to correct genuine errors, inaccuracies or omissions and update information.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You must not use the Services:
(a) for unlawful, fraudulent or malicious purposes;
(b) to violate applicable laws or regulations;
(c) to infringe our intellectual property rights or the rights of another person;
(d) to harass, threaten, abuse, defame or harm another person;
(e) to intentionally transmit false or misleading information;
(f) to distribute viruses, malicious code or other harmful technology;
(g) to send spam or unauthorised promotional communications;
(h) to impersonate another person or entity;
(i) to improperly collect or track personal information belonging to others;
(j) to interfere with or circumvent security measures protecting the Services; or
(k) to scrape, reproduce, extract or commercially exploit substantial portions of the Services without authorisation where such restriction is permitted by applicable law.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been materially violated.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated systems, bots, agents or similar software must not access or interact with our Services in a manner that violates applicable law, circumvents security measures, interferes with normal operation of the Services or places an unreasonable burden on our systems.
We may implement reasonable technical measures to protect the Services from abusive or unauthorised automated access.
SECTION 15 - TERMINATION
We may suspend or terminate your access to all or part of the Services where reasonably necessary, including where you materially breach these Terms, misuse the Services, engage in suspected fraudulent activity or create security or legal risks.
Termination does not affect rights or obligations that arose before termination.
Any provisions which by their nature are intended to survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes.
Skincare information provided by Léora is not intended to diagnose, treat or replace advice from an appropriately qualified healthcare professional.
Individual experiences and results may vary.
To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis.
However, nothing in these Terms excludes, restricts or modifies any guarantee, warranty, condition, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Léora and its officers, employees, affiliates, contractors and service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts or modifies liability that cannot legally be excluded or restricted.
In particular, nothing in these Terms is intended to exclude or limit any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable consumer protection legislation.
SECTION 18 - INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Léora and its affiliates, officers, employees, contractors and service providers against third-party claims, losses or reasonable costs arising directly from your unlawful use of the Services, material breach of these Terms or infringement of another person's rights.
This obligation does not apply to the extent a claim or loss was caused by Léora's own unlawful conduct, negligence or breach of applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to immediately exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services.
Nothing in this section limits rights that cannot be excluded under applicable law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.
We may transfer or assign our rights and obligations in connection with a sale, restructuring or transfer of our business where permitted by law.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws applicable in the Australian state or territory in which Léora's business is legally based, together with applicable Commonwealth laws of Australia.
Nothing in these Terms prevents a consumer from exercising any rights regarding jurisdiction or dispute resolution that cannot lawfully be excluded.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only and do not limit or otherwise affect their interpretation.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms of Service on this page.
We may update these Terms from time to time.
Where required by applicable law, we will provide notice of material changes.
Changes will apply from the effective date stated in the updated Terms and will not retrospectively remove rights that have already accrued unless permitted by law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Léora
Email: léora.help@gmail.com
ABN: 16 850 991 259